December 29, 2023

Terms & Condition

This electronic record is in compliance with the Information Technology Act, 2000 and its amendments pertaining to electronic records. Generated by a computer system, it stands exempt from any physical or digital signatures.

Published in adherence to Rule 3(1)(a) of the Information Technology (Intermediary Guidelines & Digital Media Ethics Code) Rules, 2021, & Rule 4 of the Information Technology (Reasonable Security Practices & Procedures & Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000 (as amended), this document fulfils the requirement of disclosing rules, regulations, privacy policy, as well as Terms of Use for accessing or utilizing the www.taxye.in Platform.

The online platform, www.taxeye.in, is a private limited company incorporated/registered under the Companies Act, 2013, with its registered office located at B-78, Block B, Sector 60, Noida, Uttar Pradesh 201301 India ("TaxEye," "We," "Our," "Us"). The term "Platform" collectively refers to the Website, its sub-domains, and other sites, apps, or channels, including mobile applications maintained by TaxEye to provide services ("Services").

The usage of terms such as "You" and “Your" pertains to individuals utilizing and benefiting from the Services offered by TaxEye through the Platform, encompassing both singular and plural contexts. It's essential to note that the Services provided are exclusively intended for Indian citizens and tax residents of India.

Terms of Use

Carefully read and comprehend these terms of use ("Terms") before entering this Platform. Your access or use of any part of the Platform foretells your agreement to be bound by these Terms. If you disagree with these terms, refrain from accessing the Platform or utilizing the Services offered by TaxEye through the Platform.

Within the context of these Terms, the terms 'You' or 'Your' refer to any person engaging with the Platform or the Services in any capacity, encompassing individuals browsing the Platforms and their content, posting comments, responding to advertisements, or interacting with any content on the Platforms. Your access to the Platform and/or use of the Service implies your commitment to adhere to these Terms.

Furthermore, while using a segment of the Service, you commit to comply with any applicable posted guidelines for that Service, subject to change over time. By creating an account for Services on any TaxEye Platform, you affirmatively accept these Terms. If you object to any term or condition, guideline, or subsequent changes, or if you become dissatisfied with TaxEye, your only recourse is to promptly cease access or use of the Services provided by TaxEye through the Platform.

At our sole discretion, we reserve the right to change, modify, add, or eradicate portions of these Terms at any time as per your need, without prior written notice to you. Your continued use of the Platform after changes are posted indicates your acceptance and agreement to the revisions. As long as you comply with these Terms showcased here, we grant you a personal, nonexclusive, non-transferable, limited privilege to access and use the Platform & the Services for the legitimate and lawful purposes mentioned herein. Using the Platform does not authorize you to collect, aggregate, segregate, duplicate, display, or engage in any other derivative use of the Service or information provided by us.

You comprehend and agree that any translation of the Terms into other languages is just for your convenience. The English version governs and monitors the terms of your relationship with TaxEye. In the event of inconsistencies between the English version of the Terms & any translation, the English version shall prevail.

Your access, browsing, or other use of the Platform and/or the Services implies and indicates your agreement to all the terms and conditions outlined in these Terms.

Eligibility

Use of the Platform and/or the Services, whether through registration or any alternative means, is exclusively available to individuals who are citizens of India or Non-Resident Indians aged 18 years and above. Additionally, it is open to persons who can enter into a legally binding contract & are not barred by any currently applicable law.

Service Provider Description

The form and nature of the services provided by TaxEye may change periodically without prior notice to you. TaxEye reserves the right, at its sole discretion, to cease providing the Services (permanently or temporarily) or any features within the Services to you or users in general without prior notice. You retain the option to discontinue using the Services at any time, and typically, explicit notification to TaxEye is unnecessary when ceasing usage. It is important to note that if TaxEye restricts access to your account, you may lose access to the Services, your account details, the Platform, or any files or content stored in your account.

By using our services, you consent to being added as our client on the Income Tax Department web services. It allows us to submit Income Tax Returns (ITR), retrieve ITR-V, check refund status, 26AS, etc., in accordance with the Electronic Furnishing of Return of Income Scheme, 2007, including subsequent amendments, notifications, or similar schemes, regulations, and rules issued over time.

While TaxEye may not have set a fixed upper limit on the entire number of transmissions you may either send or receive through the Services or on the storage space used, such limits may be imposed by TaxEye at any time, at its discretion.

Use of the Services by you

In the process of preparing or filing your tax return and seeking advice on tax matters, you are required to furnish information about your income, investments, credits, dependents, etc., collectively referred to as "Tax Return Information." To utilize TaxEye Services, providing accurate, correct, and up-to-date Tax Return Information is crucial. TaxEye is not liable for any claims or disputes arising from inaccurate Tax Return Information provided by you, not attributable to TaxEye.

TaxEye acts as an intermediary/platform between you and the income tax department for filing income tax returns and related services. You bear sole responsibility for any actions taken against you by the income tax department.

Access to the Services should only occur through the interface provided by TaxEye unless specifically allowed in a separate agreement. You agree not to access the Services through automated means, ensuring compliance with any robots.txt file instructions. Activities that intrude with or disrupt the Services are prohibited. Reproduction, duplication, sale, trade, or reselling of the Services for any purpose is not permitted unless explicitly allowed in a separate agreement with TaxEye.

You are exclusively responsible for any breach of your obligations under the Terms, with TaxEye having no responsibility for the consequences of such breaches. TaxEye is not accountable for data loss or breaches due to server/system hacking or technical issues.

No Illegal, Infringing, or Abusive Message Conduct or Content

You are accountable for your User Content, agreeing not to post content that is tortious, unlawful, harmful, libellous, defamatory, invasive of privacy, threatening, harassing, abusive, hateful, racist, infringing, or objectionable. Engaging in or encouraging illegal or abusive conduct is strictly prohibited. Submitting false or harassing reports or complaints to TaxEye about other users is also prohibited.

Refund Policy

Either party, the Client or We, has the right to terminate any Services, including those already underway, for any reason. No refunds will be offered once a Service is deemed to have begun and is underway. Any monies paid to Us for unused Services will be refunded at TaxEye's discretion.

Your Privacy and Personal Information

For information on TaxEye’s data protection practices, refer to TaxEye’s privacy policy at https://taxeye.in/privacy-policy. This policy outlines how TaxEye handles your personal information and safeguards your privacy when using the Services through Our Platform. You agree to the use of your data by TaxEye in line with TaxEye’s privacy policies.

Correctness of Income Tax Return

TaxEye meticulously ensures the accuracy of your Income Tax Return based on the data you provide. Rigorous testing and collaboration with professionals, both internal and third-party, are in place to validate TaxEye software. However, TaxEye provides no guarantee or warranty on the accuracy of your Income Tax Return. It is your responsibility to review your Income Tax Return for correctness. TaxEye is not liable for any issues arising from incorrect Income Tax Return filing. You explicitly agree that TaxEye is not responsible for errors resulting from system/server bugs or any other technical reasons.

Passwords and Account Security

You are responsible for maintaining password confidentiality associated with your account for accessing the Services. You solely bear responsibility to TaxEye for all activities under your account. Notify TaxEye promptly if you detect any unauthorized use of your password or account.

Force Majeure

Neither party is liable for failure to perform obligations under any Agreement due to uncontrollable events such as acts of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, authority actions, uprisings, earthquakes, floods, or any natural or manmade events beyond Our control. The affected party must promptly inform the other party and strive to comply with the Agreement terms.

Jurisdiction

Any dispute arising from this contract or its breach shall be settled by a sole arbitrator appointed by TaxEye under the Arbitration and Conciliation Act, 1996. The agreement is governed exclusively by Indian law. You consent to the exclusive jurisdiction & venue of courts in Delhi, India, for all disputes related to this Platform's use.

Copyright & No Retransmission of Information

TaxEye, along with the design and content on this Platform, is the worthwhile, exclusive property of TaxEye. This Terms and Conditions of Use does not transfer or assign any ownership rights to You or any other entity.

You are prohibited from reselling, redistributing, broadcasting, or transferring information unless expressly authorized in writing by TaxEye. Renting, leasing, sublicensing, distributing, copying, reproducing, publicly displaying, publishing, adapting, storing, or time-sharing TaxEye or its Products/Services, in whole or part, is not allowed without prior written authorization from TaxEye.

Furthermore, you may not remove, alter, or obscure any copyright, legal, or proprietary notices on any part of TaxEye without prior written authorization. Any use of the information on this site other than specified herein requires prior written consent and may involve a separate fee.

Delay in Services

TaxEye, including its directors, employees, affiliates, agents, representatives, or subcontractors, shall not be held liable for any loss or liability resulting, directly or indirectly, from uncertainties or interruptions due to electronic or mechanical equipment letdowns, system/server failure of either TaxEye or a third party, telephone interconnect problems, walkouts, fire, acts of God, riots, defects, weather, strikes, armed conflicts, acts of war, or other similar causes. TaxEye holds no responsibility to provide You access to this Platform during the continuation of any such mentioned causes.

Information Disclaimer

You acknowledge that the information provided through TaxEye is compiled from sources beyond TaxEye's control. While such information is generally reliable, inaccuracies may occur, and TaxEye does not warrant the accuracy or suitability of the information. TaxEye is provided to You on an "as-is" basis, with no express or implied warranties, including accuracy, merchantability, timeliness, completeness, fitness for a special purpose, or non-infringement.

Under these Terms and Conditions of Use, you assume all forms of risk of errors or omissions in TaxEye, including the transmission or translation of information. You are responsible for implementing procedures and checks for accuracy and suitability, as well as maintaining means for data reconstruction or subsequent analyses.

TaxEye will incorporate changes in tax laws and procedures into the Platform without unreasonable delay. However, TaxEye disclaims responsibility for updating the Platform or the services offered. Tax laws are subject to interpretation, and TaxEye's tax experts interpret provisions reasonably and lawfully. Different tax professionals may have varying interpretations, and TaxEye is not responsible for errors, misrepresentations, or miscalculations in reported income or tax areas displayed through the services or products.

Equipment and Operation

You are responsible for providing and maintaining all necessary telephone/internet and other equipment required to access this Platform. The costs associated with such equipment, telephone/internet connections, or use, including applicable taxes, are solely your responsibility. You must operate your own equipment for accessing TaxEye.

Indemnification

You agree to indemnify, save, and hold TaxEye, its associated entities, affiliates, employees, officers, directors, contractors, agents, and third-party associates, licensors, and partners harmless from any and all claims, demands, proper costs, liabilities, losses, damages, and expenses, entailing legal fees and expenses. This indemnification arises from your use or misuse of the Services or the Platform, any violation of these Terms, or any breach of the warranties, representations, and covenants made by you. Additionally, indemnification covers the infringement of any intellectual property or other key rights of any person or entity, as well as the posting/transmission of threatening, libellous, obscene, harassing, or offensive material by You on the Platform.

Intellectual Property

TaxEye extends to you a limited, non-transferable, and revocable license for accessing and utilizing the Platform or its components to avail of the Services. However, this license does not authorize you to download (except for page caching) or modify any material for commercial purposes. Unless explicitly stated otherwise, the copyright and all intellectual property rights associated with the Platform, its design, text, graphics, software compilations, and trademarks are owned by TaxEye, its parent, affiliates, or associates, or licensed to TaxEye. These rights are safeguarded under applicable Indian laws.

Unauthorized access to the Platform or any attempt to modify, adapt, translate, reverse engineer, or re-format any part of the Platform without TaxEye’s express written consent is strictly prohibited. Any infringement will be dealt with through vigorous pursuit and defence within the legal bounds.

Copyright and intellectual property rights for third-party material on this Platform belong to the respective third parties, and access and usage of such material are subject to the terms and conditions specified by them.

The license granted under these Terms is non-transferable and does not permit resale or commercial use of the Platform or its contents. Downloading or copying account information for purposes other than personal use or the use of data mining, robots, or similar tools for data extraction is strictly prohibited.

Reproduction, duplication, copying, selling, reselling, distribution, or exploitation of the Platform for any commercial purpose without TaxEye's express written consent is not allowed. Unauthorized use of the Platform will result in the immediate termination of the permission or revocation of the license granted by TaxEye under these terms.

Usage of the Platform

The Platform is exclusively designed for personal, non-commercial use. You are accountable for maintaining the confidentiality of your passwords, login, and account information. Any use of the Platform under your password and login information, whether authorized by you or not, is your responsibility. The Platform must not be used for fraudulent applications, and you commit to refraining from any unlawful, illegal, or prohibited activities outlined in these Terms or any applicable laws.

Considering that TaxEye operates the Platform in India, your usage obliges you to comply with Indian laws, including those governing the export of technical data.

You are expressly restricted from using or accessing the Platform or any Service to host, upload, modify, publish, transmit, display, store, update, or share any information that:

  1. Belongs to another person without proper authorization.
  2. Is defamatory, obscene, pornographic, invasive of privacy, insulting, or harassing based on gender, libellous, racially or ethnically objectionable, or contrary to prevailing laws.
  3. Harms children.
  4. Infringes on any patent, trademark, copyright, or other proprietary rights.
  5. Violates any current laws.
  6. Deceives or misleads the addressee with false information.
  7. Impersonates another person.
  8. Threatens the unity, defence, security, integrity, or sovereignty of India or other nations.
  9. Entails software viruses or any computer code developed to disrupt or limit computer resource functionality.
  10. Is patently false and aims to mislead or harass for financial gain or to cause harm to any person, entity, or agency.

Anti-Spam Policy

TaxEye acknowledges the serious concern of spam emails (unsolicited bulk emails) and has implemented measures to mitigate their impact within its computing environment. All emails received by TaxEye undergo a thorough spam check, and any identified as spam will be rejected. The sender will be notified with sufficient information to take appropriate action. This, combined with other technical measures, aims to minimize the impact of spam emails. TaxEye retains the right to reject and/or report suspicious spam emails to the relevant authorities periodically.

Links to Third-Party Sites

Certain links on the Platform direct users to resources hosted on servers controlled by third parties beyond TaxEye's purview. TaxEye neither reviews nor approves these sites and is not liable for the content or omissions of any linked site or the links within. The inclusion of a linked site does not signify TaxEye's endorsement. Third-party links to TaxEye are governed by a separate agreement. Transactions related to services not directly offered by TaxEye are the responsibility of the involved parties. TaxEye disclaims all warranties, whether express or implied, regarding any matter related to such transactions, entailing but not confined to merchantability, fitness for a specific purpose, and non-infringement. The advertisements displayed on this Platform are delivered by third parties, and TaxEye assumes no responsibility for promises or representations made in these advertisements.

Notice

TaxEye may render you with notices as well as communications by e-mail, SMS, regular mail, push notifications, or postings on the Platform or voice call or internet-based messaging apps such as WhatsApp or by any other substantial means based on the details furnished by You. In case of any change in any details provided, entailing but not confined to email ID and mobile number or correspondence address, you shall inform TaxEye in writing in advance in the prescribed format and manner to carry out the required changes in its records.

You hereby consent that such communications sent by TaxEye to you via the above-mentioned pathways are upon your request & authorization from You.

Except as otherwise set forth, notice to TaxEye should be sent by courier or registered email to [email protected].

TaxEye does not ensure that electronic communications will be successfully delivered in time, or that they will be secure as well as virus-free. TaxEye shall not be liable for any damage, expense, loss, harm or inconvenience caused as an outcome of electronic communication being lost, intercepted, corrupted, delayed, or otherwise altered or for failing to be delivered for any vital reason beyond TaxEye’s reasonable control. All correspondence will be in English.

You agree to be contacted by TaxEye and its representatives over the phone or on a registered email ID along with a reference to the Services. You agree & confirm that if your contact number is registered in the Do Not Disturb list of TRAI, you may not get/receive SMS or calls from TaxEye. You agree to take significant steps to deregister from the DND list & shall not hold TaxEye liable for non-receipt of SMS or calls during the interim period.

Call Recording Consent

Continuation of a call with TaxEye employees implies your explicit consent to the recording of conversations for the purposes outlined in our terms and conditions. Recorded calls may be utilized for quality assurance, training, dispute resolution, and quality enhancement. Supervisors or quality assurance personnel may review them to ensure optimal service. In certain circumstances, such as legal obligations or rights protection, recorded calls may be shared with third parties, such as service providers or legal authorities. We are dedicated to safeguarding your personal information and handling recorded calls in accordance with relevant data protection laws. Your recorded data will be stored, used, and protected as specified in our privacy policy, retaining them as required by applicable laws and internal policies. Post-retention period, recordings will be securely deleted. Recorded calls may be used as evidence in dispute resolution. We hold the right to update or modify these terms for recording calls, with changes communicated through appropriate channels.

Deletion of Account

Now, you have the option to delete your ITR account after availing services or filing through our platform. By agreeing to these Terms, you expressly consent to the Company retaining/storing your data in its servers, cloud, or other mediums. You acknowledge that data pertaining to paid or filed ITR details and/or paid services won't be deleted upon your account deletion request. Please note that account deletion adheres to the privacy policy and terms and conditions on TaxEye’s website. Upon deletion, access to ITRs is lost, and the account cannot be restored later.